Our Service
Services Offered
- Live CCTV camera monitoring
- Motion and intrusion detection
- Suspicious activity identification
- Alarm verification and escalation
- Incident reporting (real-time & end-of-shift)
- SOP-based response handling
- Night-shift and off-peak coverage (UK time zone)
Operating Model
Monitoring performed remotely from a secure control environment in UK.
- Dedicated operators per shift
- Continuous supervision and shift handovers
- Escalation to client-nominated contacts only
- No direct public or emergency services contact unless authorized
Compliance & Data Protection
We fully understand the importance of data privacy and regulatory compliance in the UK.
- NDA (Non-Disclosure Agreement) readiness
- GDPR awareness and data-handling discipline
- Restricted camera access (role-based)
- No recording, copying, or storage of footage unless contractually permitted
- Secure login credentials per operator
- Employee confidentiality agreements
Technology & Infrastructure
Our monitoring setup includes:
- High-speed dedicated internet connections
- Power backup (UPS & secondary supply)
- Multi-screen monitoring stations
- Secure VPN access (client-provided or approved)
- Compatibility with major VMS platforms (e.g., Hikvision, Dahua, Avigilon, Milestone)
Staffing & Training
• Trained CCTV monitoring operators
• English-speaking staff with reporting capability
• Shift-based allocation to avoid fatigue
• SOP-driven monitoring approach
• Continuous performance review
Staff are briefed specifically on UK expectations of accuracy, documentation, and escalation discipline
